Help Desk Specialist

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Provide support and Help Desk services to customers and users of the company’s systems. • Log, analyze, and resolve incidents via phone, computer, and remote access. • Monitor tickets until closure. • Collaborate with implementation, development, and infrastructure teams. • Maintain transparent communication with the team. • Maintain a focus on customer satisfaction.

🎯 Requirements

• High school diploma. • Availability for the specified work schedule. • Good verbal and written communication skills, with analytical ability and clarity. • Organizational skills for managing and prioritizing tickets. • Patient, courteous, collaborative, and proactive profile. • Transparency in handing off tasks, maturity to receive feedback, and a collaborative attitude with colleagues and leadership. • Empathy, patience, and emotional intelligence to work under pressure with diverse user profiles. • Strong ability to organize priorities, proactivity, and willingness to continuously learn the systems. • Bachelor’s degree completed or in progress (IT, Systems, Administration, or related) — advantage. • Previous experience in Help Desk, Service Desk, or customer support — advantage. • Experience with remote access tools and ticketing/web systems — advantage. • Support for public health or healthcare management software and knowledge of e-SUS, BPA, SIA/SUS, and Ministry of Health workflows — advantage.