Associate Customer Success Manager

Job not on LinkedIn

🕒 April 30

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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BenchPrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🛍️ eCommerce

💰 $20M Series C on 2019-01

Education • SaaS • eCommerce

BenchPrep is a leading provider of a digital learning ecosystem designed to support continuous growth for learning businesses, including associations and credentialing bodies. Their award-winning platform offers solutions for test preparation, certification training, continuing education, and more. BenchPrep empowers organizations to deliver efficient, engaging learning experiences that prepare learners for certification exams and enable ongoing professional development. Through advanced features such as data analytics, content management, and integration capabilities, BenchPrep helps organizations grow their learning programs, refine content, and drive revenue growth.

📋 Description

• Own and manage a book of business, serving as the primary day-to-day contact for customers • Build strong relationships with customer administrators and key stakeholders • Maintain regular communication through check-ins, follow-ups, and proactive outreach • Ensure customers feel supported, informed, and set up for success • Support onboarding, training, and reboarding efforts to drive customer success • Educate customers on product features, enhancements, and best practices • Drive adoption of core platform functionality through ongoing engagement • Reinforce success plans developed in partnership with Strategic Success Managers • Manage and respond to customer questions, issues, and requests in a timely manner • Monitor and coordinate with Support to ensure tickets are resolved efficiently • Communicate updates, resolutions, and next steps clearly to customers • Escalate complex or high-risk issues as needed and partner cross-functionally to resolve • Own the full customer lifecycle for your portfolio, including adoption, retention, renewal, and expansion • Lead and manage the renewal process end-to-end for your SMB accounts, ensuring strong retention outcomes • Identify, position, and drive expansion opportunities through increased product usage and additional offerings • Monitor account health and proactively identify risks, taking action to mitigate churn • Develop a strong understanding of customer goals and success criteria to position BenchPrep as a long-term partner • Maintain accurate account insights and contribute to forecasting around renewals and growth • Partner cross-functionally with Customer Success, Support, Product, and Engineering • Share customer feedback to inform product improvements and internal processes • Collaborate with Product Marketing to understand and communicate new features • Assist in preparing for customer meetings, including QBRs and strategic reviews

🎯 Requirements

• 1–4 years of experience in a customer-facing role (Customer Success, Account Management, Support, or similar) at a SaaS organization • Edtech SaaS experience preferred • Strong written and verbal communication skills • Highly organized with strong attention to detail and time management skills • Ability to manage multiple priorities and customer interactions simultaneously • Customer-centric mindset with strong problem-solving skills • Willingness to learn technical concepts and build product expertise • Collaborative and team-oriented, with the ability to work cross-functionally • Eagerness to grow into a more strategic Customer Success role

🏖️ Benefits

• Medical insurance covering 80% of premiums for you and your dependents. • Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits. • 401(K) Safe Harbor Non-Elective 3% Contribution • Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar • Annual Learning Stipend of $1,200 • Parental Leave • $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that • … and the list goes on!