Field Service Technician

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🕒 May 15

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bender Inc.

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11 - 50 employees

With roots in the commercial offset printing world, we still love printing. We love the pace. We get excited about the latest and greatest machinery. We even have a fondness for the aroma of ink. But, at Bender Inc we also know that we must be ever-changing and evolving to be the partner that you can look to for support. From offset to digital, billboards to business cards, paper to aluminum. Bender Inc is built to handle your needs…under one roof. With specialists in each division, we are here to create solutions that work for you. We pride ourselves on flexibility, problem solving and innovation in all that we produce. • Commercial Offset Printing • Digital Printing • In-House Bindery & Finishing • Full Service, In-House Direct Mail Division • Kitting, Fulfillment, Warehousing & Distribution • Custom On-Line Ordering, Print-On-Demand • Large Format Flat Bed with White Print Capabilities • Grand Format Roll to Roll • CNC Router Table with I-Cut and Tangential attachment

📋 Description

• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable. • Immediate reporting of any safety violations or concerns. • Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard. • Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions. • Compile data and prepare professional test report packages for customer record. • Provide on call (24/7) technical product field support service. • Troubleshoot and perform basic warranty analysis and repair of on-site equipment. • Continuously update and improve BENDER and competitor product knowledge. • Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts. • Report customer feedback for quality, marketing, and new product development. • Mentor associated interns as required. • Complete reports and metrics as required by management. • Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management. • Provide input to operations, marketing, and engineering to continually optimize inter-department workflows. • Assist in the active promotion of retrofit, accessory, and custom application sales. • Other duties as assigned by supervisor.

🎯 Requirements

• 2 year Associates Degree or equivalent (e.g. certified electrician) • Minimum 3 years’ experience in Electrical Technology, Biomedical Technology or similar technical field • Working knowledge of National Electrical Code (NFPA 70) and safe electrical installation and testing techniques • Ability to read/understand schematic drawings, panel schedules, and specifications • Strong computer skills and basic knowledge of communications networking • Must be highly efficient with Microsoft Office tools (Word, Excel, PowerPoint, & Outlook) • Required travel up to 90% of scheduled work time (passport required) • Extremely efficient with detail-oriented assignments while multitasking and meeting deadlines • Possess confidentiality, integrity and professionalism • High energy / motivated personality • Willingness to learn new things • Ability to work both independently and with a team

🏖️ Benefits

• 100% coverage of Medical, Dental, and Vision insurance premiums for eligible employees and their families. • Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA. • Dental and Vision Insurance • Short-Term and Long-Term Disability • Health Care and Dependent Care Spending Account (FSA) • Life Insurance (with optional upgrades) • 401(k) Plan with 3% Safe Harbor Contribution • Employee Assistance Program • Generous PTO, Vacation and 12 paid Holidays • Paid Maternity/Parental Leave • Flexible Work Schedules