Field Support Engineer II

🕒 May 15

🌲 North Carolina, South Carolina, +1 more states – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

📋 Description

• Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation. • Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. • Responsible for all companies issued property in accordance with company policies. • Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support. • Coordinates and implements basic to complex technical solutions. • May train customers on routine system operation of assigned products. • Provides input for the compilation of routine machine/system documentation. • Liaise and schedule assigned service activities with the customer.

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. • BS in Electronics, Engineering, or Computer Technology and related fields preferred. • A+ and Net+ certification preferred. • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. • Must be self-directed, able to work independently with limited management oversight. • Must have good verbal and written communication skills. • Must have strong computer skills. • Must be able to pass required training to service fine mechanics and optics. • Ability to effectively service the equipment on which training is completed. • Multiple project and time management skills are required.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay