Field Engineer

🕒 May 14

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Provide on-site and off-site professional services to Genetec customers and Partners • Provide installation, audit, assessment, maintenance, and support of Genetec systems at client sites • Act as a primary on-site and remote technical point of contact for key projects • Develop and maintain a strong relationship with new and existing customers • Develop and maintain an extensive working knowledge of Genetec's solutions • Properly document all activities and anomalies encountered in the Genetec Systems • Ensure timely escalation of critical customer related issues through proper channels • Provide functional requirements based on customer feedback to facilitate product Improvement • Provide an open forum for questions regarding strategic plans, best practices, and advice • Document on-site or remote service interventions

🎯 Requirements

• Strong analytical and troubleshooting skills (detail-oriented) • Ability to work independently and in a team • Ability to listen and to adapt to different personalities and situations • Comfortable interfacing with key individuals at major accounts in sensitive situations • Effective organization and time-management skills • Must be able to work in a fast-paced technical environment • Must possess a valid driver’s license and passport • Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.) • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.) • Excellent knowledge of networking principles and IP protocols. • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.). • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices • Database query and management skills • Understanding of server virtualization concepts • Experience with encryption and certificates • Experience with PowerShell is an asset

🏖️ Benefits

• Attractive compensation package with 401K match • Training Tuition Reimbursement Program • Work-life balance with a flexible working schedule