Resource Manager – Professional Services

🔥 20 hours ago

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beqom

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 HR Tech

🏢 Enterprise

SaaS • HR Tech • Enterprise

beqom is a comprehensive compensation management platform designed to bring clarity, equity, and motivation to the workforce. Since 2009, beqom has been pioneering compensation technology solutions for enterprises by integrating pay management, transparency, and equity into a seamless system. Its cutting-edge platform utilizes AI to optimize compensation processes, offering precision, scalability, and compliance for businesses across all industries. With a focus on ensuring fair employee compensation aligned with performance, beqom supports organizations in managing total compensation costs effectively while maintaining global compliance standards.

📋 Description

• Act as the system owner and administrator of Kantata, covering configuration, user and role management, workflows, templates, permissions, and data integrity. • Define and enforce standards for how projects, tasks, roles, rates, and time are set up and maintained in the tool so data is consistent and reliable. • Own timesheet and time-tracking governance, ensuring timely and accurate submission and approval across the PS team. • Manage integrations and data flows between Kantata and adjacent systems, CRM (HubSpot), finance (Sage Intacct), and HR systems, working with Operations and system owners to keep them accurate. • Provide day-to-day support, training, and enablement to PS users and act as the escalation point for tool issues and enhancement requests. • Build and maintain an accurate, up-to-date skills matrix covering all PS resources, including skills, certifications, product and domain expertise, languages, and proficiency levels. • Keep resource profiles current in Kantata so that assignments can be matched to verified skills and availability. • Identify capability gaps against current and forecast demand and feed these into hiring, partner/subcontractor, and training plans. • Build and maintain the beqom PS staffing model, translating the sales pipeline and delivery backlog into forecast resource demand. • Run rolling capacity vs. demand analysis to surface shortfalls and over-capacity before they affect delivery, and recommend actions, hire, reskill, reallocate, or engage partners. • Monitor and forecast billable utilisation, minimising unbilled time by proactively redeploying resources to engagements, internal projects, or training. • Assign resources to customer engagements based on skills, availability, development goals, and cost, balancing customer needs with utilisation targets. • Act as a key contributor to PS margin improvement, track the drivers of margin (utilisation, staffing mix, blended internal/partner rates, and cost) and surface risks and opportunities to PS leadership.

🎯 Requirements

• Proven experience in resource management, workforce and capacity planning, or PS operations, ideally within a SaaS, consulting, or technology Professional Services organisation. • Hands-on experience administering or acting as a power user of a PSA tool, Kantata (Mavenlink) strongly preferred; experience with a comparable PSA tool is valued. • Strong analytical and data skills, with advanced Excel or Google Sheets and confidence building models, dashboards, and reporting. • Strong commercial acumen with a clear understanding of the levers of Professional Services margin, utilisation, leverage, rates, cost, and mix, along with a track record of using data to improve them. • Excellent stakeholder management and communication skills in English, with the ability to influence delivery, finance, and leadership stakeholders. • Highly organised, able to balance multiple competing priorities and resolve resourcing conflicts calmly and fairly. • A proactive, problem-solving mindset with strong attention to data quality and process discipline. • Experience managing a blended workforce of internal and partner/subcontractor resources, including partner onboarding, rates, and cost reconciliation.

🏖️ Benefits

• Professional development opportunities • Flexible working hours • Remote work options