Director, Fraud Risk Oversight, Consumer Lending – 2nd Line of Defense

🕒 April 13

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Best Egg

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Best Egg is a lending company that offers a range of financial products and services, including personal loans, debt consolidation, credit card refinancing, and secured loans using vehicle equity or homeowner discounts. The company emphasizes hassle-free and fast financial service, with an online platform that allows users to manage their accounts, view offers, and access various financial health resources. Best Egg aims to support customers in building a brighter financial future by offering competitive rates and personalized loan terms. Best Egg loans are facilitated through partnerships with banks and are available in various amounts, with flexible terms and conditions.

📋 Description

• Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls • Review and challenge 1LOD fraud strategies across originations, account management, and servicing • Ensure alignment of fraud practices with enterprise risk appetite and governance standards • Partner with credit risk on first payment default trends and data linking analysis • Oversee and challenge fraud detection and prevention strategies, including application and identity fraud controls, synthetic / stolen identity detection, device, IP, and behavioral analytics, payment fraud / ACH return monitoring, and loan servicing activity monitoring • Evaluate fraud operations, including case management, investigations, and recovery processes • Review controls related to customer authentication, identity verification, and digital channels • Assess vendor and third-party risk related to fraud tools, data providers, and service partners • Monitor fraud trends, loss rates, and emerging threats across the portfolio • Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company • Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys

🎯 Requirements

• 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech • Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks • Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management • Experience working with fraud models, rules engines, and analytics • Experience in a consumer lending and/or digital banking environment (preferred) • Familiarity with identity verification, authentication technologies, and digital fraud prevention tools (preferred) • Exposure to vendor risk management and third-party fraud solutions (preferred) • Working knowledge of relevant regulations and guidance, including UDAAP, FCRA (as applicable to fraud processes), identity verification / KYC-related expectations • Experience interacting with regulators, internal audit, or compliance teams preferred

🏖️ Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program • Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays • Multiple health care plans to choose from, including dental and vision options • Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts • Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs • Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!