Regional Service Manager

Job not on LinkedIn

🕒 April 27

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $84.7k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Best Western Hotels & Resorts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1946

Hospitality

Best Western Hotels & Resorts is a leading global hospitality network composed of WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®. Headquartered in Phoenix, Arizona, the company boasts a vast network of approximately 4,300 hotels spanning over 100 countries and territories worldwide. BWH Hotels promotes a positive work culture focused on employee growth, health, and wellness, making it highly rated for employee engagement in Arizona. The company maintains a strong commitment to equal employment opportunities and encourages a diverse and inclusive workplace.

📋 Description

• Serve as the primary point of contact for assigned properties, leading consultative engagement focused on improving hotel performance and member value. • Deliver strategic guidance across key business areas including revenue management, sales, marketing, and operations. • Analyze performance using available tools and reporting to identify opportunities and drive measurable improvements in profitability and guest experience. • Conduct property visits and assessments aligned with BWH Hotels’ quality assurance standards, focusing on performance improvement and brand consistency. • Develop and guide execution of action plans to address performance gaps and support continuous improvement. • Facilitate training and coaching for hotel owners, management, and staff, with an emphasis on service excellence and operational effectiveness. • Promote and align properties with BWH Hotels’ programs, resources, and initiatives to maximize engagement and results. • Partner effectively with internal teams to ensure consistent communication, alignment, and support for member needs. • Manage territory planning, travel, and engagement cadence to ensure effective coverage and impact. • Support onboarding and transition of new and applicant properties to ensure a seamless integration into the brand.

🎯 Requirements

• Minimum of 5 years of experience as a Hotel General Manager or equivalent leadership role • Multi-property management experience preferred. • Bachelor’s Degree in Business Administration, Hospitality Management, or related field, or equivalent experience. • Certified Hotel Administrator (CHA) preferred. • Certified Hospitality Trainer (CHT) preferred. • Ability to attain Best Western Quality Assurance Assessor certification. • Proficiency in Microsoft Office Suite. • Strong consultative, presentation, and training skills. • Strong organizational and time management abilities. • Self-directed with the ability to prioritize and execute independently. • Ability to adapt to evolving business needs and initiatives.

🏖️ Benefits

• Medical/Dental/Vision available day one • Vacation/Sick- accruals start day one • Paid company holidays and personal holidays to celebrate what’s important to you • 401K - company contribution and match (U.S.) • Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) • Employee discounts/hotel discounts • Free financial and health wellness programs • Tuition Reimbursement