Manager, Customer Ops Platforms Delivery

November 7

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+1 more states

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $88k - $115.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

BetMGM

WebsiteLinkedInAll Job Openings

Gambling • Gaming • B2C

BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.

501 - 1000 employees

Founded 2018

🎲 Gambling

🎮 Gaming

👥 B2C

💰 $25.1k Seed Round on 2022-10

📋 Description

• Overseeing a team of delivery managers that plan and execute internal customer operations projects within the established scope, budget and timeline • Participate in corporate projects • Develop project scopes and work packages by close work with requestors, knowledge experts and business owners • Manage project portfolios to track progress • Ensure resource availability and allocation • Deliver assigned projects on time and within scope and budget • Create project documentation • Communicate and maintain close relationships with stakeholders • Support corporate strategy and drive change

🎯 Requirements

• 5 + years of experience working in the contact center platforms or technology space • Strong preference given to candidates who have designed and/or actively managed digital contact channels (voice, chat, SMS, WhatsApp , ABC, etc.) • 3+ years experience working in a regulated industry; iGaming or gambling industry a plus • 3+ years leading teams of direct reports including managing/assigning work, developing talent, and building team culture • Ability to deliver projects within deadlines and excellent time management; formal PMP or similar certification a strong plus • Great communication and interpersonal skills • Strong ability to organize yourself with a results-oriented mindset • Critical thinking and creativity to find solutions • Understanding of software development process and release cycles • Ability to collaborate with stakeholders across and outside of our organization to achieve results • Willingness to travel up to 10%

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Commuter Benefits • Paid Time Off • Holidays • Employee Resource Groups • Performance-based bonus plan