Casino VIP Host

🔥 12 hours ago

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Betr

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🎮 Gaming

📱 Media

🎲 Gambling

Gaming • Media • Gambling

Betr is a sports gaming and media company that offers an online sports betting and fantasy sports platform. Co-founded by social media star Jake Paul and Simplebet co-founder Joey Levy, Betr provides a betting experience that focuses on micro-betting, allowing users to place wagers on individual moments of a game. With operations across multiple states in the U. S. , Betr offers products such as Betr Picks for fantasy sports, which allows users to win by predicting player performance stats. The company combines entertainment and simplicity in its sports betting app, catering to both seasoned bettors and newcomers. Betr is also expanding its platform to include a media vertical for combat sports coverage.

📋 Description

• Manage a Dedicated Player Book: Own the end-to-end relationship with a portfolio of VIPs, driving engagement and loyalty through personalized outreach (SMS, phone, email). • Bonus Oversight & Execution: Oversee the bonusing for your assigned players; ensuring we are rewarding the right behaviors, managing reinvestment rates effectively, and protecting company margins. • Strategic Product Advisory: Act as the "Voice of the Player" by advising the product team on which game providers, titles (e.g., high-limit tables, specific slots), and features are needed to improve the VIP experience. • Lifecycle & Strategy Collaboration: Partner with the Head of Retention to build and refine the VIP lifecycle, from initial "potting" and onboarding to long-term loyalty milestones. • Data-Driven Decision Making: Analyze player activity to ensure bonuses are aligned with "Theoretical Win" and actual play, rather than just reacting to player requests. • Gather & Translate Feedback: Systematically collect player insights regarding site UX/UI and competition, translating "player talk" into actionable feedback for the Retention and Product teams. • Monitor Player Health: Track activity drops and behavioral shifts to execute proactive reactivation strategies before churn occurs. • Compliance & Integrity: Ensure all interactions and player incentives adhere to regulatory standards and responsible gaming protocols.

🎯 Requirements

• 1–3 years of experience in Casino Hosting, VIP Account Management, or luxury relationship management (Hospitality, Sales, or Premium Concierge). • Sharp Commercial Instincts: You understand that bonusing is an investment; you know when to be generous and when to hold the line to protect the P&L. • High EQ & Communication: You are a natural "people person" who can navigate high-pressure situations and maintain rapport with high-net-worth individuals. • Product Savvy: You have a genuine passion for Casino games and understand what makes a gaming experience "premium" versus "standard." • Proactive & Growth-Oriented: You don’t just wait for instructions; you identify gaps in our offering and suggest solutions to the Head of Retention. • Highly Organized: Comfort managing high-volume communication across multiple channels while keeping meticulous records in a CRM.

🏖️ Benefits

• Equal employment opportunities (EEO) for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. • Encouragement for people from underrepresented backgrounds to apply.