Coordinator Associate

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Better

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

💳 Fintech

🏠 Real Estate

💸 Finance

💰 $155M Post-IPO Debt - Better.com on 2025-04

Fintech • Real Estate • Finance

<Better> Better is a digital mortgage and homeownership platform offering online mortgage origination (purchase and refinance), cash-out refinance and HELOC options, mortgage rate information and calculators, VA loan support, title and closing services, insurance offerings, and agent/attorney matching to help consumers buy, refinance, and manage home equity.

📋 Description

• Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day • Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman • Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions • Understand loan applications, automated underwriting systems (DU/LPA), and credit, income, and asset documents; prepare loans adequately for initial underwriting review. • Collaborate with Internal teams like Title, HOA, and Homeowners Insurance to expedite required documents for loan processing; escalate internal and third-party delays proactively. • Coordinate with Loan Consultants and Coordinators to determine file status, manage lock extensions, and support the Loan Coordinator throughout the loan process. • Flag Internal system discrepancies, pipeline issues, or escalation needs to the assigned Coordinator or Team Lead proactively; always comply with corporate policies and regulatory requirements. • Demonstrate initiative to identify process improvements and enhance the borrower experience; work collaboratively with the team and be open to coaching, feedback, and mentoring.

🎯 Requirements

• Prior real estate, mortgage, and/or insurance experience required; minimum 2–3 years preferred. • Effective verbal and written communication skills in English — essential for daily borrower, lender, and internal team interactions. • Proficiency in analyzing documents with meticulous attention to detail; focused and detail-oriented. • Ability to multitask and prioritize competing priorities with tight deadlines in a fast paced environment. • Problem-solving and critical thinking skills with initiative to suggest ideas for process and technology improvements. • Team player passionate about helping teammates and providing the best possible experience for customers. • Open to coaching, feedback, and mentoring. • Willingness to perform repetitive job duties with a long-term goal of becoming a subject matter expert and/or potential for lateral/upward job movement.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities