Credentialing Specialist

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

B2C • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Supervision of the credentialing associate team • Training of the credentialing associate team • Documentation of all BetterHelp Insurance Credentialing processes • Analyze and update processes to improve as needed • Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team • Identify and problem solve inefficiencies in credentialing and recredentialing processes • Develop and maintain the credentialing team’s relationship with other BetterHelp Teams • Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion. • Analyze and update processes to improve timelines • Maintain accurate and up-to-date provider information in internal databases and Verifiable. • Liaise with CVO to resolve any issues or delays in the credentialing process. • Provide regular updates to leadership on key metrics and process improvements.

🎯 Requirements

• 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting. • Strong understanding of NCQA credentialing requirements and best practices. • Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable). • Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines. • Experience in behavioral health or mental health provider credentialing.

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers