Patient Access Specialist

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Artera.net

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

Cloud

Artera. net is a leader in providing B2A (Business to Agency) solutions, specializing in premium hosting and cloud services tailored for agencies and their digital needs. The company offers a comprehensive array of services including hosting, cloud server, and cloud enterprise solutions. Artera. net emphasizes innovation, reliability, and security, boasting high-quality infrastructure with proprietary data centers in Switzerland, robust anti-DDoS protection, and compliance with privacy regulations including GDPR. Their offerings include pro-active 24/7 support with direct communication with system experts, ensuring high levels of customer satisfaction with a renewal rate of 93%. Artera. net also promotes environmental sustainability by powering its data centers with renewable energy. With a partnership program for web companies, software houses, and freelancers, Artera. net aims to build long-term, trust-based relationships while offering customized and flexible technology solutions that cater specifically to the needs of each project.

📋 Description

• Ensure a positive experience for patients by managing communications • Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly • Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance • Administer financial assistance programs • Submit and manage prior authorization cases, ensuring timely follow-up and resolution • Accurately document all interactions and follow-up activities in the billing system • Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams • Build positive relationships with patients and stakeholders to resolve issues effectively • Support additional duties, special projects, or process improvement initiatives as needed

🎯 Requirements

• Associates degree required. • 1-3 years experience relevant healthcare experience. • Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for reimbursement from Medicare, Medicaid, and commercial insurances. • Customer-focused approach with the ability to handle high-pressure situations. • Exceptional organizational, problem-solving, and communication skills. • Flexibility to adapt to new tools, processes, and team dynamics. • Experience in a start-up environment is a plus. • Fluency in Spanish is preferred.

🏖️ Benefits

• 401k matching • Paid time off (PTO)