Customer Service Representative

April 25

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Beyond Finance

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Finance • Fintech • B2C

Beyond Finance is a financial services company that offers debt consolidation and management solutions to help individuals move beyond debt. They provide personalized options to reduce fees and interest, and aim to cut monthly payments for enrolled debts by 40% or more. Beyond Finance assists clients through a structured program designed to eliminate debt typically within 24 to 48 months, utilizing an easy-to-use mobile app for program management. Despite the potential impacts on credit scores, their services have positively impacted over 700,000 clients, offering consolidation loans ranging from $1,000 to $100,000. They also focus on customer satisfaction, receiving high ratings on platforms such as Trustpilot.

1001 - 5000 employees

💸 Finance

💳 Fintech

👥 B2C

💰 $110M Debt Financing on 2021-02

📋 Description

•At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt. •Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. •They are Beyond’s caring voice to the client and guide them from enrollment through graduation. •As a Customer Service Representative, you will complete a four week training program to become an expert in Beyond's financial hardship programs. •The Client Success Specialist role is a remote position. •Our call center is open 7 days a week, offering flexible hours. •Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls. •Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution. •Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions. •Develop and maintain positive client relations and work collaboratively with other departments to ensure timely handling of client requests. •Meet and exceed client centric performance expectations focused around quality of service and efficiency.

🎯 Requirements

•Minimum 1 Year of Call Center Experience Required (High Volume preferred!) •Bilingual - Spanish (preferred / not required) •Reliable, High Speed, Internet connection (Required) •Strong computer technical skills with the ability to learn and navigate complex systems •Excellent communication skills (written, verbal, and listening) •You operate with understanding, active listening, patience, empathy and kindness to customers •Strong interpersonal skills and can independently handle routine and complex client inquiries •Have a people-focused approach and solution mindset, you’re an effective problem solver. •Effective at time management, planning & organizing tasks •Ability to work from home in a distraction free environment

🏖️ Benefits

•Considerable employer contributions for health, dental, and vision programs •Generous PTO, paid holidays, and paid parental leave •401(k) matching program •Merit advancement opportunities •Career development & training