Beyonk, The Visitor Experience Platform
51 - 200 employees
☁️ SaaS
SaaS • Events • Tourism
Beyonk is a Visitor Experience Platform that specializes in enhancing ticket sales and booking management for various sectors including visitor attractions, activities and tours, festivals, and events. The platform is designed to be user-friendly and offers automation tools to simplify the booking process, reduce administrative tasks and enhance customer experience. Beyonk provides a comprehensive ticketing solution that includes features like ePOS, membership and pass management, gift card sales, and more. It integrates seamlessly with systems like Epos Now, allowing businesses to handle both online and in-person transactions efficiently. The company prides itself on delivering top-notch customer support, and offers valuable insights through resources such as blogs and case studies.
Customer Success Manager
🕒 March 25
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Beyonk, The Visitor Experience Platform
51 - 200 employees
☁️ SaaS
SaaS • Events • Tourism
Beyonk is a Visitor Experience Platform that specializes in enhancing ticket sales and booking management for various sectors including visitor attractions, activities and tours, festivals, and events. The platform is designed to be user-friendly and offers automation tools to simplify the booking process, reduce administrative tasks and enhance customer experience. Beyonk provides a comprehensive ticketing solution that includes features like ePOS, membership and pass management, gift card sales, and more. It integrates seamlessly with systems like Epos Now, allowing businesses to handle both online and in-person transactions efficiently. The company prides itself on delivering top-notch customer support, and offers valuable insights through resources such as blogs and case studies.
📋 Description
• Own a portfolio of customers post-sale, acting as their main point of contact • Lead onboarding and early adoption, helping customers set up for success • Proactively manage renewals, retention, and upsell opportunities • Spend ~25% of your time handling customer support tickets and chats (more initially) • Troubleshoot issues, guide best practice, and feed insights back into the wider team • Run structured check-ins, especially ahead of peak trading periods • Spot risk early and take ownership of resolution
🎯 Requirements
• SaaS experience serving SMB customers • Comfort working with non-technical decision-makers • Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries • Experience owning renewals and upsell conversations • Confidence balancing customer advocacy with commercial responsibility.
🏖️ Benefits
• Fully remote role • Occasional evening or weekend work during peak periods (compensated)
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