Senior Digital Journeys Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BHS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

BHS is a technology solutions provider specializing in IT strategy, cloud management, corporate systems automation, and business intelligence solutions. They aim to optimize enterprises and reduce costs through tailored technology solutions that meet specific client needs. With a multidisciplinary team of certified professionals, BHS offers managed services, project management, and compliance with critical regulations, ensuring that organizations can focus on their core operations without IT worries.

📋 Description

• Responsible for the support and monitoring of digital journeys on WhatsApp, ensuring operational stability and the rapid resolution of incidents • Receive, log, classify, and track bugs, incidents, and requests • Conduct initial triage and investigation of issues, gathering evidence for diagnosis • Escalate more complex requests to specialized teams • Track tickets through resolution, ensuring communication with all stakeholders • Proactively monitor the stability and functionality of digital journeys • Identify recurring issues, support root cause analyses, and propose preventive actions • Support user acceptance testing and the validation of fixes and improvements • Create and maintain documentation, FAQs, procedures, and troubleshooting guides • Monitor SLAs and stability and support metrics

🎯 Requirements

• Strong interpersonal skills, with the ability to work with people from different departments and at various levels of the organization • Self-management • Collaboration • Proactive mindset and willingness to work outside your comfort zone • Knowledge of ticketing and service request management tools • Advanced Excel skills • Knowledge of Power BI for tracking metrics • Knowledge of SQL Server for queries and investigations • Basic knowledge of APIs and integrations • Experience with testing, user acceptance testing, and incident documentation • Preferred: experience supporting systems or digital journeys • Preferred: experience with incident management, troubleshooting, and root cause analysis • Preferred: experience with monitoring and observability tools • Preferred: familiarity with Agile methodologies

🏖️ Benefits

• Health and dental insurance • Meal and food allowance on a Flash card • Remote work allowance • Gympass / Wellhub • Life insurance • Extended maternity and paternity leave • Various education, healthcare, and leisure partnerships and discounts • Continuous feedback culture, including semiannual feedback, one-on-one meetings, an Individual Development Plan (IDP), and BHS Experience

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