B2B Ops Manager

Job not on LinkedIn

🕒 February 16

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bigblue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back 💪

📋 Description

• End-to-end ownership of B2B operations (EU scope) • Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics. • Be accountable for B2B service quality, SLAs, and operational performance at EU level. • Monitor daily operations and resolve issues proactively. • Coordinate execution across warehouses, carriers, and external partners in multiple countries. • Act as the escalation point for complex or high-impact B2B issues. • Manage and develop the B2B operations team. • Set clear objectives, priorities, and expectations. • Support team development through regular feedback. • Contribute to hiring, onboarding, and team planning. • Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support. • Translate business and merchant needs into clear operational requirements. • Ensure alignment between operational execution and product or system changes. • Represent B2B operations in cross-functional discussions. • Identify operational gaps and areas for improvement at EU scale. • Lead improvements to processes and tools. • Work with Product and Tech teams on system evolutions impacting B2B operations. • Document processes and best practices. • Define and track B2B operational KPIs at EU level. • Share performance updates and lead action plans when needed. • Ensure follow-up and continuous improvement.

🎯 Requirements

• Experience managing people in an operations environment. • Strong ownership of end-to-end operational processes. • Comfortable working hands-on with day-to-day operations. • Strong analytical and problem-solving skills; good command of Microsoft Excel. • Clear written and verbal communication skills in French and English. • Organized, pragmatic, and able to manage multiple priorities.

🏖️ Benefits

• €10 meal voucher per worked day (55% covered by Bigblue) + unlimited free snacks at the office. • ClassPass membership for fitness & wellness. • MacBook or any setup you need — your choice of equipment to do your best work. • 100% health insurance coverage with Benefiz.