Team Lead – Operations

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🕒 January 9

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OVRSEA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Seed Round on 2019-01

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying & optimizing international freight management through technology. OVRSEA provides its clients with industry expertise and high end-to-end visibility to meet their needs on sea, air, road and rail over all transport stages, from loading to customs declarations.

📋 Description

• Team management & oversight • Preparation, conduct and documentation of weekly and monthly one-on-one meetings. • Management of client account handovers. • Monitoring workload and stress levels of Operations Managers. • Tracking Operations Managers' performance and managing underperformance situations. • Monitoring and reporting service quality KPIs. • Handling disputed or problematic transports. • Random checks to ensure compliance with internal processes. • Responding to technical inquiries and requests from Operations Managers and sales teams. • Implementing RETEX (feedback and lessons learned). • Writing and revising operational procedures. • Contributing to the development of the operational strategy in line with OVRSEA's overall strategy. • Collaborating with other team managers to carry out cross-functional projects involving Operations.

🎯 Requirements

• 10+ years of Operations experience in a freight forwarder/transport commissionaire with management experience. • Excellent interpersonal skills both within and outside the team, leadership and the ability to align the whole team with OVRSEA's overall strategy. • Active listening, empathy and diplomacy. • Rigour, reliability and project management skills. • Analytical skills and comfort creating and using data dashboards. Ability to conduct performance monitoring analyses. • Proactivity, entrepreneurial spirit and drive to successfully lead ambitious projects and set an example for the team.

🏖️ Benefits

• At Ovrsea, we are committed to an inclusive recruitment process and to promoting diversity within our teams.