Customer Service Representative, Spanish/English

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, Colombia – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Handle back office tickets and provide 7*24h online enquiry and email reply services to customers • Handle customer enquiries, advice and suggestions via email or online tools • Support other business units with customer liaison • Accurately document customer requests and advice • Provide feedback in the form of documentation • Handle customer complaints, special cases, or ad hoc tasks • Provide customer support through ticketing systems and live chat • Handle customer queries, complaints, and identification approval processes • Advocate for customers and gather valuable feedback • Help ensure exceptional service standards and high customer satisfaction

🎯 Requirements

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience • College degree or above • Trilingual speaker with native Spanish, advanced English and one more language will be preferred • High level of honesty and integrity • Proactive and meticulous • A sense of responsibility and team work spirit • Ability to work under pressure • Strong communication skills and exceed beyond expectation • Passionate for customer service industry and can accept to work under different work shifts • Passionate about the crypto industry

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) • Opportunities for career growth and continuous learning • Flat organizational structure • Autonomy in fast-paced projects • Diverse and inclusive workplace