CMDB / CSDM Analyst, ServiceNow

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Binding Minds Inc. (Certified Disability Owned Business Enterprise)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Binding Minds Inc. is a strategic staffing services company, certified as a Disability-Owned Business Enterprise (DOBE) by DISABILITY:IN. Based in New Jersey, the company specializes in providing both permanent and contingent staffing solutions across various sectors, including Information Technology, Healthcare, Engineering, and Finance. With a commitment to diversity, equity, and inclusion, Binding Minds works diligently to connect talent with opportunities, fostering strong relationships with both clients and candidates to ensure successful placements.

📋 Description

• Maintain the accuracy, integrity, and maturity of the ServiceNow CMDB aligned with the Common Service Data Model (CSDM). • Monitor CMDB health dashboards and remediate duplicate, orphaned, or stale Configuration Items (CIs). • Implement and enforce CSDM standards across Business Applications, Application Services, and Technical Services. • Configure and maintain ServiceNow Discovery, Service Mapping, and data integrations. • Design, develop, and customize ServiceNow applications and workflows. • Collaborate with business stakeholders to gather requirements and recommend technical solutions. • Design and develop ServiceNow workflows, integrations, and platform enhancements. • Support platform administration, upgrades, deployments, and ongoing maintenance. • Lead workshops, provide platform demonstrations, and support solution design discussions. • Produce technical documentation, data dictionaries, process diagrams, and knowledge articles. • Collaborate with IT teams to improve platform performance, governance, and operational efficiency. • Participate in Agile ceremonies and contribute to continuous improvement initiatives.

🎯 Requirements

• 5+ years of professional experience in IT Infrastructure, Configuration Management, ServiceNow, or related roles. • 3+ years of hands-on experience with ServiceNow development and administration. • Strong experience with CMDB, CSDM Framework, ITOM, Discovery, and Service Mapping. • Experience developing with Business Rules, Glide, UI Policies, Flow Designer, ACLs, and scripting. • Experience working with ITSM, ITAM, ITOM, and other ServiceNow platform modules. • Solid understanding of IT infrastructure, including servers, networking, enterprise applications, and cloud environments (AWS/Azure). • Experience configuring and maintaining MID Server. • Experience with Service Portal configuration and UI customization. • Strong analytical skills with experience identifying and resolving data quality issues. • Experience gathering business requirements and leading stakeholder workshops. • Experience working in Agile/Scrum environments. • Excellent documentation, communication, and stakeholder management skills. • Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills. • Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

🏖️ Benefits

• Competitive salary • Culture: A collaborative, flexible, and innovation-oriented work environment.