ITOM Specialist – ServiceNow

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Binding Minds Inc. (Certified Disability Owned Business Enterprise)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Binding Minds Inc. is a strategic staffing services company, certified as a Disability-Owned Business Enterprise (DOBE) by DISABILITY:IN. Based in New Jersey, the company specializes in providing both permanent and contingent staffing solutions across various sectors, including Information Technology, Healthcare, Engineering, and Finance. With a commitment to diversity, equity, and inclusion, Binding Minds works diligently to connect talent with opportunities, fostering strong relationships with both clients and candidates to ensure successful placements.

📋 Description

• Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB. • Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments. • Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies. • Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation. • Develop and maintain integrations between ServiceNow and enterprise monitoring platforms. • Configure, maintain, and troubleshoot MID Servers. • Collaborate with business stakeholders to gather requirements and recommend technical solutions. • Design, develop, and customize ServiceNow applications, workflows, and integrations. • Support platform administration, deployments, upgrades, and ongoing maintenance. • Lead workshops, solution design sessions, and platform demonstrations. • Produce technical documentation, knowledge articles, and implementation guides. • Participate in Agile ceremonies and contribute to continuous platform improvement.

🎯 Requirements

• 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles. • 3+ years of hands-on experience implementing and supporting ServiceNow ITOM. • Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM. • Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting. • Experience configuring and maintaining MID Servers. • Strong experience with REST, SOAP, and JSON API integrations. • Experience with Single Sign-On (SSO), SAML, Active Directory, and LDAP integrations. • Solid understanding of IT infrastructure, including servers, networking, cloud environments (Azure), and ITIL processes. • Experience with Service Portal configuration. • Experience gathering business requirements and leading stakeholder workshops. • Experience working in Agile/Scrum environments. • Excellent documentation, communication, and stakeholder management skills. • Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills. • Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

🏖️ Benefits

• Competitive salary • A collaborative, flexible, and innovation-oriented work environment