Engagement Manager

🔥 0 minutes ago

🇵🇪 Peru – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Manage risks to the efficacy of the BioCatch solution for strategic customers • Serve as the single point of contact for consulting, incident reporting and escalations • Coordinate with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists • Communicate customer expectations to Solution Delivery and Threat Analyst teams • Lead customer-issue remediation, execute plans and keep stakeholders informed • Schedule and facilitate customer meetings about product releases and roadmap feedback • Advocate for customers with Solutions, R&D, Products and Engineering teams • Lead and present Customer Business Reviews to business owners and executives, onsite or remotely • Provide internal updates on customer status and KPIs • Partner with Strategic Account Managers to identify new sales opportunities • Evangelize the BioCatch behavioral biometrics solution at conferences and build a cybersecurity professional brand • Support BioCatch events, invite customers and encourage attendance • Support collection of supplier compliance forms and other customer information requests • Coordinate projects and provide strategic oversight for delivery of new customer use cases • Develop and update technology delivery project plans, timelines, resource needs and task ownership • Develop work breakdown structures and improve project efficiency • Track milestones and deliverables, synchronize with customer delivery teams and identify timeline risks • Coach project teams and provide performance feedback • Prepare, review or contribute to Statements of Work; validate technical feasibility and estimate effort • Support customer-support escalations during production incidents • Develop executive-level customer relationships and map BioCatch capabilities to customer strategies

🎯 Requirements

• 8 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems; strong candidates with degrees in other disciplines will be considered • Expert-level ability to use data quality concepts and tools to effectively resolve client issues • Advanced organizational and project management skills • Fluent in English and Spanish, including reading, writing and speaking • Portuguese is strongly desired • Exceptionally strong verbal and written communication skills, including executive-level communication • Experience working with highly technical internal and external teams and translating requirements and discoveries to non-technical decision makers • Expert-level consultative and active listening skills • Strong time management, prioritization and multitasking skills • Ability to work in a team environment, solicit input and feedback, and manage conflict • Ability to work well under pressure with drive, motivation, coachability, competitiveness, curiosity, accountability and integrity • Positive attitude and entrepreneurial spirit • Strong negotiation skills • Extreme ownership of customer outcomes and engagement deliverables • High sense of urgency in responding to customer incidents, escalations and requests

🏖️ Benefits

• No specific benefits or compensation extras are stated in the posting