Program Manager – eCOA

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Clario

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Healthcare Insurance • Biotechnology • Artificial Intelligence

Clario is a company specializing in accelerating clinical trials from initiation to implementation through advanced technologies and services. Since 2018, Clario has revolutionized endpoint analyses in clinical trials by integrating over 30 artificial intelligence-enabled solutions across more than 600 active trials, enhancing data quality and patient privacy while expediting data collection processes. Clario provides a comprehensive clinical trial management platform, offering solutions such as eCOA, cardiac safety, medical imaging, precision motion, and respiratory services in various therapeutic areas including oncology, cardiology, and neurology. Known for its global reach, Clario supports clinical trials in over 100 countries with a strong focus on decentralized and hybrid trial models. The company's commitment to patient safety and innovation is reflected in their over 26,000 trials and involvement in numerous new drug approvals.

5001 - 10000 employees

Founded 1973

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 Private Equity Round on 2019-10

📋 Description

• Ensure consistent delivery across assigned programs by establishing standards, sharing lessons learned, and communicating client-specific requirements to internal teams. • Serve as a member of Oversight/Operations Committees for assigned clients. • Collaborate with clients and internal teams to review study risks, mitigation plans, opportunities, delivery improvements, profitability, and overall client satisfaction. • Ensure timely resolution of project or program issues and escalate when needed. • Monitor study timelines and manage financial components across the project portfolio, including budgets, forecasting, and invoice reviews. • Identify potential risks and mitigation strategies and escalate as appropriate. • Lead internal and external negotiations, foster collaboration, and ensure efficient use of resources to meet timelines and contractual obligations. • Develop and apply problem-solving strategies to address customer issues; maintain issue-tracking documentation to ensure timely resolution. • Monitor and report program-level KPIs as required (monthly or quarterly). • Attend operational and governance meetings with clients (in-person or remote). • Present study services at Investigator Meetings, Site Initiation Meetings, Vendor Kick-off Meetings, or other study-related sessions. • Support Business Development and Operations in client meetings to present services and operational workflows. • Contribute to onboarding and training of new Project Management team members assigned to your accounts. • Provide cross-service line support when needed. • Perform other duties, assignments, or special projects as needed.

🎯 Requirements

• Bachelor’s degree and proven project management skills, preferably within the pharmaceutical industry; experience in Electronic Clinical Outcome Assessment (ECOA) strongly preferred. • Experience supporting multiple service lines or studies within a similar environment. • 4–8 years of pharmaceutical or related industry experience with a strong emphasis on project or program management. • Demonstrated ability to mentor and support staff and guide teams through change. • Strong understanding of the drug development process. • Ability to analyze program data, identify trends, and ensure accurate KPI reporting. • Excellent organizational, interpersonal, time management, and prioritization skills. • Strong verbal and written communication skills in English. • Proficiency in Microsoft Office and familiarity with project management tools. • Detail-oriented, responsive, and able to manage competing priorities. • Experience in neuroscience therapeutic area is a plus.

🏖️ Benefits

• Competitive compensation • Medical, dental, and vision coverage • Flexible and paid time off • Remote and hybrid work options • Employee assistance and wellness programs