Field Service Engineer II

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🌽 Illinois, Maryland, +1 more states – Remote

🌽 Illinois – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bionano

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

Bionano is a biotechnology company that specializes in optical genome mapping solutions, enabling researchers and clinicians to reveal all classes of structural variants in genomes. Their innovative Stratys™ System and Saphyr™ System allow for high-resolution analysis of genetic variations that traditional methods often miss. By integrating advanced software solutions, Bionano supports applications in oncology, genetic disease, and molecular genomics, aiming to elevate health and wellness through comprehensive genomic insights.

📋 Description

• Perform Saphyr and Straty installations, upgrades, preventative maintenance and repairs at customer sites (30%). • Diagnose and resolve complex instrument faults minimizing downtimes (25%). • Maintain regular, frequent communication with customers/internal partners ensuring resolution leading to customer satisfaction (15%). • Collaborate with regional and global FSE, FAS, Sales, Development and Technical Support personnel for team success (10%). • Keep up to date on administrative responsibilities such as providing timely and accurate installation/maintenance reports, parts ordering/ returns and expense reporting (5%). • Provide relevant customer information updates to internal partners in support of BNG goals and provide technical feedback and design suggestions for product improvement (5%). • Engage in accurate utilization of the company’s customer database (CRM) (5%). • Other duties as assigned (5%).

🎯 Requirements

• Experience in the alignment and troubleshooting of imaging systems or relevant research/clinical devices. • Must have professional communication and writing skills, interacting well with customers/internal partners. • Must have a valid driver’s license. • Must have a valid passport or ability to obtain one within 3 months of start date. • Based near major airport. • Preferred Skills and Abilities: Capital equipment support experience in the research lab environment. Complex electronics troubleshooting, LASER imaging or Linux Server/Networking experience a plus.

🏖️ Benefits

• Travel Requirements: Up to 60% travel time expected. • Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the position.