Field Service Engineer

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZF Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

💼 Consulting

🎖️ Defense

Construction • Consulting • Defense

ZF Group is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles, and industrial technology. The company's comprehensive product range focuses on vehicle manufacturers, mobility providers, and start-up companies, particularly in transportation and mobility. ZF is advancing the future of mobility through automation, electrification, and integrated safety systems, while also contributing to emission reductions and climate protection. With a diverse workforce of approximately 168,700 employees and operations in numerous countries, ZF is committed to delivering sustainable and innovative solutions across various modes of transport.

📋 Description

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource. • Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations. • Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution. • Maintain and leverage working relationships with OE field reps to collaboratively support shared customers. • Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team. • Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins. • Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting. • Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance. • Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review. • Participate in IAM policy development and process support for service-level claims.

🎯 Requirements

• Associate’s Degree with equivalent years of experience, bachelor's degree preferred • 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems • Experience delivering technical training and developing training materials • Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems • Comfortable communicating across departments and with customers at all levels • Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred • ASE Certification is a plus

🏖️ Benefits

• Annual Incentive Plan • Paid Vacation • 401k Plan • Paid Holidays • A strong diversity culture • Supportive Employee Groups and community outreach activities