Account Manager

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April 21

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BioPhorum

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Biotechnology • Pharmaceuticals

BioPhorum is a collaborative organization that enables the global biopharmaceutical industry to connect, collaborate, and accelerate progress for the benefit of all. It brings together therapy developers, contract manufacturing and testing organizations to address challenges and share solutions in the biopharmaceutical industry, particularly in areas such as advanced therapy medicinal products, drug delivery, drug substance manufacturing, fill finish operations, and digital transformation. BioPhorum acts as an industry voice to facilitate regulatory convergence, enhance supply chain resilience, and support sustainability efforts through multi-disciplinary collaboration and innovative technology strategies.

51 - 200 employees

Founded 2008

🧬 Biotechnology

💊 Pharmaceuticals

💰 Private Equity Round on 2008-05

📋 Description

• Manage designated client relationships • Build and manage the relationship between BioPhorum and a number of designated clients within your Phorum, growing and maintaining strong, collaborative relationships in order to maximise engagement, collaboration and value and drive the retention of your clients • Deliver exceptional client service, identifying and resolving issues before they arise, and ensuring that all activities are completed according to published standards • Proactively works with clients to understand their business priorities and identify how the BioPhorum program can support these priorities • Provide a clear value proposition for each client, based on the Phorum value levers and the clients' own priorities. • Support your clients in identifying value from collaboration, including tangible and intangible. Coach them in relating this to their own priorities, and support them in translating BioPhorum deliverables into organizational value, as well as communicating this internally in their organizations • Support Phorum Director and Global Relationship Director in sales activities in order to drive Phorum growth against the Phorum Business Plan. This includes sales presentations, enabling introductions to key personnel at your clients, and other pipeline activities • Identifying opportunities within your client group for growth into additional BioPhorum offerings, and working with the Commercial team to action these • Maximize successful membership renewals for your clients, communicating fee increases and managing invoicing issues. Actively manage client account health and risk • Own and manage the account management strategy for each designated account, driving the delivery of the value proposition, income and profitability targets • Monitor workstream performance for each client, ensuring reporting across all account activity and the escalation and documentation of risks and opportunities • Actively monitor market and industry news pertaining to both your clients and Phorum in order to identify risks and opportunities, and to have meaningful discussions with your clients • Ensure effective client feedback into the Phorum and use this to drive program development, working collaboratively with your Phorum Facilitators, Global Relationship Directors and delivery colleagues to ensure that your clients' views are reflected in the consensus program. • Facilitate Phorum leaders meetings and events as required by the Phorum Director, and by working with your Phorum facilitators to ensure facilitation best practice is applied • Support development and maintenance of Phorum communication material (e.g., account packs, newsletters, LinkedIn posts, value reports etc).

🎯 Requirements

• A deep knowledge of the biopharmaceutical sector with a passion for harnessing the power of collaboration to create industry-changing programs. • A self-starter with experience in building successful client relationships, adding value to clients, and driving revenue in a similar high-growth biopharmaceutical business. • Strong strategic thinking abilities with the capacity to balance delivery and attention to detail with innovation and achievement. • Experience in inspiring and motivating a cross-functional team. • A strong communicator, able to convey gravitas with internal and external audiences, customers, and partners. • Comfortable operating in a dynamic, fast-paced environment with the ability to execute with excellence and speed.