Patient Support Service Manager

🕒 June 13

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Successfully enhance customer facing interactions by adding value. • Providing best in class customer experience and operational execution. • Achieving objectives related to the Patient support Program. • Overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues. • Occasional travel for on-site visits. • Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program. • Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner. • Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals. • Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services. • Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings. • Submit expense reports to NavieGo people leader in a timely manner. • Responsible for reporting deviation reports as required related to AE, PQC or privacy breaches directly to the pharmaceutical manufacturer.

🎯 Requirements

• Education: Must be a Registered Nurse or Registered Practical Nurse with valid and in good standing provincial license. • Experience: Minimum of 3 years’ experience in multiple cross-functional areas applicable to the position. • Experience in specialty services and drug delivery options. • Prior experience supporting Oncology and Virology programs is strongly preferred. • Knowledge of the healthcare landscape including private and public payers. • Must be self-directed and team-oriented. • Ability to travel, access to a personal vehicle/ability to drive. • Strong ability to manage change, ambiguity and work in a rapid and evolving environment. • Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities. • Strong presentation skills. • Compliance driven; understanding of applicable industry codes and laws, regulations. • English proficiency is required for this position to effectively communicate with internal and external stakeholders.

🏖️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being. • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.