Field Service Engineer

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Biotage

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Biotage is a global supplier and solutions partner providing instruments, consumables, reagents and software for drug discovery, development, analytical and environmental testing. The company specializes in separation and purification technologies (flash chromatography, solid-phase extraction, sample preparation, peptide/oligonucleotide workflows and bioprocess purification) and offers automated systems and workflow software for laboratories and scale-up. Biotage serves pharmaceutical, biotechnology, environmental, food and forensic labs with integrated hardware, consumables and services to accelerate and standardize analytical and preparative workflows.

📋 Description

• Install, commission, calibrate, maintain, and repair Biotage laboratory instruments. • Perform preventative maintenance and corrective service activities to ensure optimal instrument performance. • Troubleshoot mechanical, electrical, and basic software issues both on-site and remotely. • Deliver prompt and effective technical support to maximize instrument uptime and customer satisfaction. • Build and maintain strong relationships with customers across pharmaceutical, biotechnology, and academic organisations. • Provide user training and operational guidance to ensure customers achieve maximum value from their Biotage systems. • Respond to service enquiries in a professional and timely manner. • Maintain accurate service documentation and reporting using company systems. • Manage spare parts inventory and support effective service planning activities. • Support service contract, warranty, and preventative maintenance programmes. • Identify opportunities to expand service offerings, including preventative maintenance contracts and instrument upgrades. • Collaborate with the local sales team by providing technical expertise and customer support. • Contribute to customer retention, service excellence, and revenue growth.

🎯 Requirements

• Bachelor's degree in Chemistry, Analytical Science, Engineering, or a related discipline. • Minimum of 3 years' experience in field service, technical support, or a similar customer-facing technical role, preferably within laboratory instrumentation. • Knowledge of chromatography, sample preparation, or analytical instrumentation would be advantageous. • Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently. • Excellent communication and interpersonal skills. • Fluency in Korean is required; English language skills are preferred. • Self-motivated, customer-focused, and able to work independently. • Valid driver's licence and willingness to travel extensively throughout Korea (approximately 50–70% travel).

🏖️ Benefits

• Health and wellness programs • Professional development opportunities