Mid-Level Business Consultant – Customer Experience, Customer Value Management

🔥 12 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BIP Brasil

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

📦 Logistics

📣 Marketing

🏭 Manufacturing

Logistics • Marketing • Manufacturing

BIP Brasil is an international consulting firm that drives significant transformation through a personalized approach, fostering a maker culture and pioneering spirit in a constantly changing environment. They support major players in various sectors with transformation projects, and their extensive expertise includes risk management, technology implementation, and supply chain innovations across multiple industries.

📋 Description

• Conduct diagnostics based on data analysis, KPIs, and other relevant information across business areas in companies from diverse industries • Develop management and executive presentations presenting the results of process diagnostics and analyses • Define and assess the value of process improvement initiatives, design implementation plans, and monitor the results achieved • Conduct interviews and facilitate workshops with area stakeholders to map processes, identify deviations and bottlenecks, and determine root causes • Support project scope control and manage the escalation process to ensure adherence to timelines and scope • Collaborate effectively in teams and communicate with confidence and clarity • Serve as the project point of reference by proactively proposing solutions and supporting project needs • Support other consultants with project-related demands • Analyze documents, databases, and reports, and develop analyses

🎯 Requirements

• Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or a related field • Strong analytical skills, with experience transforming qualitative and quantitative data into business decisions, prioritized hypotheses, and actionable recommendations • Strategic perspective to connect Customer Experience initiatives with the company’s financial and strategic objectives, considering trade-offs, effort, and impact • Ability to quantify the value of CX initiatives, such as retention, churn, LTV, operational efficiency, and effort reduction • Strong command of CX metrics and indicators, including NPS, CES, and CSAT, with critical interpretation beyond the score itself • Experience mapping, critically analyzing, and redesigning end-to-end customer journeys and processes, with a focus on real impact for customers and the business • Facilitate strategic workshops with stakeholders from different departments and hierarchical levels, including senior leadership • Strategic communication and decision-oriented storytelling, including the preparation and delivery of executive presentations • Ability to translate recommendations into executable action plans with metrics, owners, and results tracking • Proficiency in the MS Office suite, especially Excel, PowerPoint, and Word • Must reside in São Paulo or Rio de Janeiro • Experience in digital transformation or CX projects • Lean, Six Sigma (Green Belt), or process management certification • Previous experience in business consulting

🏖️ Benefits

• All Points (points program for airfare and hotel stays) • Health insurance • Dental insurance • Life insurance • Pet insurance plan • Mobility benefits, including fuel and Uber or 99 options • Flex Reimbursement (glasses, vaccines, education, concerts, and more) • Meal and/or food allowance • Birthday leave • Wellhub (formerly Gympass) • Alelo Club, offering various discounts at stores and pharmacies • 180 days of maternity leave • 30 days of paternity leave • Childcare allowance during the baby’s first year • Transportation allowance, according to project or department needs • Annual bonus program • Commission for referring new clients • A global training and development center offering the latest content and courses in the market • Flex Time – dedicated time each week for your professional development • Mentoring programs with recognized leaders in their fields • Semiannual performance reviews • Feedback culture and recurring 1:1 meetings with your manager and team • Personalized Development Plan aligned with your goals • Darwin – global development program for young talent focused on building soft and hard skills • Grounding – global training program for newly hired professionals worldwide who are at the beginning of their consulting careers • Induction – international onboarding led by HR and business heads for new Bip employees from all countries • Spinnaker – training focused on strengthening the strategic skills of Managers and Senior Managers, supporting and facilitating business development within a complex ecosystem