International Customer Service Consultant I

🔥 17 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVC CORP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤝 B2B

👥 B2C

✈️ Travel

B2B • B2C • Travel

CVC CORP is the largest travel group in Latin America, dedicated to providing the best travel experiences for both leisure and business. The company offers a wide range of travel solutions in partnership with various providers to ensure seamless journeys for its clients. Additionally, CVC CORP places a strong emphasis on sustainability and ethical practices, serving its customers and supporting travel agents while also engaging in corporate governance and social responsibility.

📋 Description

• Provide international customer service by phone and email to partner agencies in Rio de Janeiro, Minas Gerais, and Vitória, Espírito Santo • Handle the sourcing and sale of international air products • Manage post-sales requests, including name corrections and the addition of special services such as pet travel, oxygen, and assistance services • Support travel agencies with quotations, reservations, services, and other operational needs • Handle sales inquiries and sales generation activities • Assist with requests from internal customers • Manage post-sales processes • Negotiate with airlines • Focus on the regions of Rio de Janeiro, Minas Gerais, and Espírito Santo • Work collaboratively while maintaining a proactive approach and strong communication

🎯 Requirements

• Proven experience in international customer service, preferably at a travel agency or in the tourism industry • Proficiency in GDS operations: Sabre, Galileo, and Amadeus • Knowledge of the Azul, GOL, and LATAM airline portals • Basic/functional English for reading and understanding systems and fare rules in English • Basic knowledge of Microsoft Office (Excel, Word, and Outlook) • NDC knowledge is a plus • Experience with Jira or similar tools is a plus • Experience in corporate travel companies is a plus • Excellent verbal and written communication skills • Proactivity and initiative in problem-solving • Adaptability and flexibility • Strong teamwork skills • Good interpersonal skills • Resilience when dealing with diverse demands and customers • Organization and time-management skills • Understanding of and respect for diversity • Availability to work a 6-on/1-off schedule, from 10:00 a.m. to 8:00 p.m. • Fixed day off on Wednesdays, with alternating weekends off

🏖️ Benefits

• Meal and/or food allowance • Transportation allowance • Childcare assistance and assistance for children with disabilities • Medical insurance with no monthly premium for you and your dependents (Bradesco; copay applies) • Petlove partnership • Dental insurance (SulAmérica) • Life insurance • Pharmacy benefits (Univers) • Gym membership benefit (TotalPass) • Emotional wellness program (Wellz) • “Amor de Mãe” program during prenatal care • Parking for pregnant employees • Extended maternity leave (180 days) • Extended paternity leave (20 days) • Extended adoption leave (135 to 180 days, depending on the child’s age) • Minha Viagem Program: discounts on travel packages, airline tickets, accommodations, and other products, available to dependents and parents or grandparents • SESC partnership • Birthday-month day off • Cinemark partnership • Corporate university • Partnerships with educational institutions