Customer Service Operator – Chat and Commercial Call Center

🕒 August 26

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Provide personalized and empathetic voice support to customers • Offer financial products and services to build customer loyalty • Meet and exceed sales targets • Address customer concerns, resolve questions, and handle requests • Ensure complete customer satisfaction

🎯 Requirements

• High school diploma • Sales experience is a plus • Availability to work a 6-on/1-off schedule (Monday through Saturday) • 6 hours and 20 minutes per day • Internet connection with a minimum speed of 100 Mbps • Wired network connection for desktop use • Clear and objective communication • Customer service techniques • Active listening and customer needs analysis • Time management and task prioritization • Proactivity and a desire to make a difference • Ability to work as part of a team and develop creative solutions • Results-oriented mindset

🏖️ Benefits

• Meal voucher • Medical and dental insurance • Incentive campaigns and performance awards • Equipment provided: desktop computer • Flexible breaks • Semiannual profit-sharing bonus • Internet allowance/reimbursement • Structured development program and career path • Inclusive and respectful work environment • Optical expense reimbursement • TotalPass wellness benefit • Transportation allowance • Pharmacy benefit • Discounted Carrefour card purchases at Carrefour stores • Life insurance • Partnership with Sesc