Customer Support Specialist – Brazilian Market

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Best Service Team

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤝 B2B

🎮 Gaming

💼 Consulting

B2B • Gaming • Consulting

Best Service Team is a remote-first, international B2B service provider that delivers high-impact customer experience and service solutions at the intersection of technology and human interaction. BST focuses on helping world-class brands and small-to-medium companies in the online gaming sector solve complex challenges by combining empathy-driven people practices with technical expertise, privacy-conscious identity handling, and continuous team development.

📋 Description

• Act as the first point of contact for Portuguese-speaking customers via phone, email, and chat. • Provide accurate information and solutions to customer inquiries in a timely manner. • Listen actively to customer issues and concerns, demonstrating empathy and understanding. • Document customer interactions and feedback in our customer relationship management (CRM) system. • Collaborate with team members and other departments to resolve complex customer issues. • Participate in training and development sessions to enhance product knowledge and customer service skills. • Maintain a positive and professional demeanor while handling customer complaints or challenges.

🎯 Requirements

• Fluency in Portuguese and English, both written and spoken. • Previous experience in customer support or a related field is preferred. • Strong communication skills, with the ability to convey information clearly and effectively. • Proficiency in using computer applications and customer service software. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Strong problem-solving skills and a customer-first mindset. • Availability to work flexible hours, including weekends and holidays if needed.

🏖️ Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market • Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team. • Receive 100% of your salary for 14 days of sick leave per year. • Enhance your language skills with our free online English courses. • Join our complimentary Book Club sessions, available in Russian & English • Experience lively virtual team-building activities—because work should be fun! • Annual Leave: 20 working days per year