Customer Experience Attendant – Exclusive for Professionals with Disabilities

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Assist customers and offer products and services according to their needs; • Ensure the best experience for our customers at every contact; • Resolve issues reported by our customers; • Conduct consultative offers that contribute to expanding the customer base.

🎯 Requirements

• Excellent creative thinking and the ability to turn a customer contact or problem-solving interaction into a sales opportunity; • Ability to communicate in a relaxed and informal manner; • Be resilient, organized, and able to manage and achieve your goals; • Be a good listener and use empathy to understand customer needs; • Interest in technology; • High school diploma or equivalent; • Full availability to work a 6h20 shift schedule (6 hours 20 minutes) — Monday to Saturday or Sunday to Monday — between 6:00 AM and 12:00 AM.

🏖️ Benefits

• Home office modality for customer service positions. • Internet subsidy for connection setup and monthly service. • Free mobile plan in the 'Control' category after 3 months with the company. • Personalized benefits: Gym membership, Meal Voucher (VR), Food Allowance (VA), Pharmacy assistance, Health insurance, Dental insurance, and Life insurance. • Assistance for school, daycare, or babysitting expenses. • One day off for your birthday. • Corporate volunteer program. • Educational development program. • Internal recruitment program. • Variable compensation program (performance-based pay).