Customer Service Analyst – Account Health

Job not on LinkedIn

🕒 July 31

🇧🇷 Brazil – Remote

💵 R$2.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empregga

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Empregga is a platform that connects companies needing to hire with specialized recruitment and selection agents. The company's goal is to facilitate the hiring process by bringing together employers and talented candidates.

📋 Description

• Respond to customer messages on Amazon within SLA • Manage and dispute Amazon A-to-Z claims with strategic arguments • Request removal of negative feedback when applicable • Monitor daily metrics (ODR, VTR, OTDR, Late Shipment Rate) • Identify complaint patterns by SKU and report to leadership • Perform fraud prevention through profile analysis • Document each case with root cause and actions taken

🎯 Requirements

• Must reside in Brazil's North or Northeast regions • Hold or be willing to register an MEI (Individual Microentrepreneur) • Own a computer and have a stable internet connection • Availability to work U.S. Eastern Time hours • Mobile phone available throughout working hours • Fluent in Portuguese • Intermediate English (reading and writing — systems are in English) • Experience with spreadsheets (Google Sheets or Excel) • Analytical mindset • Practical knowledge of artificial intelligence (AI)