Customer Experience Analyst – XLA

Job not on LinkedIn

🕒 August 2

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logiks TI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Software

Logiks TI is a technology solutions provider that focuses on transforming data into powerful insights to drive business growth. With a range of offerings including Business Analytics, software development, outsourcing, and digital document management (GED), Logiks TI aims to enhance operational efficiency and optimize business processes using industry-leading software solutions like SAP. The company also provides training in data analysis tools, empowering teams to make strategic decisions. With numerous certifications and partnerships, Logiks TI is committed to innovation and delivering tailored solutions that meet the specific needs of its clients.

📋 Description

• Monitor and analyze experience metrics, driving continuous improvement. • Create dashboards. • Conduct meetings with stakeholders. • Manage improvement initiatives. • Assign owners. • Track Experience Level Agreements (XLAs). • Conduct surveys to measure the impact on customer satisfaction. • Ensure strategic alignment and enhance users’ perceptions.

🎯 Requirements

• Bachelor’s degree in Business Administration, Engineering, Systems Analysis, or another field, combined with an MBA or postgraduate degree in business administration, management, data science, or computer science. • Extensive experience in quality management, IT process management, or IT governance. • ITIL Foundation certification. • XLA Foundation certification.

🏖️ Benefits

• Dental insurance • Life insurance • Food allowance • Meal allowance • Health insurance • Gympass • Psychological support platform • English language learning – English Pass • Certification program • Partnership with SESC • Conexa Saúde general practitioner telemedicine service