Account Manager

Job not on LinkedIn

October 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Birdeye

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SaaS • B2B • eCommerce

Birdeye is a leading software platform focused on improving business growth through enhanced customer experience management. The company offers AI-powered tools across multiple sectors including automotive, dental, financial services, healthcare, property management, and retail. Birdeye's solutions facilitate online reputation management, social media management, review generation, and business listings management. The platform integrates with over 3,000 applications and partners with Google to provide comprehensive digital presence solutions for businesses of all sizes. It is known for its high customer satisfaction and effectiveness in multi-location brand management.

201 - 500 employees

Founded 2012

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 $60M Series C on 2022-03

📋 Description

• Serve as the main point of contact for assigned customers, ensuring a seamless experience. • Build and maintain strong, trusted relationships with key stakeholders. • Proactively address customer concerns and work towards long-term satisfaction. • Lead contract renewal discussions well in advance of expiration dates. • Identify and recommend service upgrades based on customer needs. • Work with internal teams to ensure customers maximize the value of our solutions. • Identify and refer new sales and expansion opportunities to the Sales team. • Act as the primary relationship manager during customer implementations. • Serve as a liaison between the customer and internal departments to address issues proactively. • Frequently travel across the U.S. to meet with customers in person and conduct on-site visits.

🎯 Requirements

• 3+ years in account management, customer success, or a similar role. • Willingness to travel frequently across the U.S. • Experience in the transportation and logistics or security solutions industry preferred. • Strong interpersonal and communication skills to engage customers. • Ability to navigate complex contract discussions and resolve issues. • Works well cross-functionally with sales, operations, and implementation teams.

🏖️ Benefits

• Competitive base pay + commissions