Social Media Engagement Specialist

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Birdeye

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 $60M Series C on 2022-03

SaaS • B2B • eCommerce

Birdeye is a leading software platform focused on improving business growth through enhanced customer experience management. The company offers AI-powered tools across multiple sectors including automotive, dental, financial services, healthcare, property management, and retail. Birdeye's solutions facilitate online reputation management, social media management, review generation, and business listings management. The platform integrates with over 3,000 applications and partners with Google to provide comprehensive digital presence solutions for businesses of all sizes. It is known for its high customer satisfaction and effectiveness in multi-location brand management.

📋 Description

• Monitor and actively engage across all Birdseye social media channels. • Represent Birdseye as a positive, professional, and knowledgeable voice. • Like, comment, share, repost, and respond to customer and prospect content daily. • Develop familiarity with Birdseye's existing customer base of 5,000–10,000 users. • Build relationships through consistent online engagement before, during, and after sales opportunities. • Follow and engage with industry associations, organizations, and trade groups. • Perform high-volume (75-100) daily social engagement, including likes, comments, shares, follows, and meaningful interactions.

🎯 Requirements

• 2+ years of experience in social media management, community management, customer engagement, or digital marketing. • Familiarity with the trucking, freight or logistics sectors is strongly preferred. • Exceptional written communication skills. • Strong understanding of LinkedIn, Facebook, Instagram, and other relevant social platforms. • Comfortable engaging professionally with executives, customers, and industry leaders. • Highly organized and able to manage large volumes of daily interactions. • Self-motivated with strong attention to detail. • Experience using CRM and social media management tools is a plus.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development