Head of Customer Success – EMEA

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Bitrise

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

💰 $60M Series C on 2021-11

SaaS • Enterprise

Bitrise is a leading mobile CI/CD (Continuous Integration/Continuous Delivery) platform designed to streamline the build, test, and deployment processes for mobile apps. Specializing in mobile development, Bitrise offers a user-friendly interface, robust integrations, and scalable infrastructure to ensure efficient delivery of high-quality apps. The platform supports technologies for iOS, Android, and frameworks such as Flutter and React Native, with features like build caching, automated testing, and secure code signing. Bitrise is dedicated to helping developers release with confidence by providing efficient tools for mobile DevOps.

📋 Description

• Manage and mentor a team of Customer Success Managers to ensure high performance, professional growth, and engagement • Develop and implement strategies that drive customer retention, reduce churn, and increase account expansion and upsell opportunities • Partner closely with Sales, Product, and Marketing teams to align on customer growth initiatives and commercial goals • Oversee the customer lifecycle management process to ensure customer satisfaction and successful product adoption • Build strong relationships with key customer stakeholders to understand business objectives and advocate for their success internally • Track and report on key customer success metrics such as Net Revenue Retention (NRR), churn rate, and expansion revenue

🎯 Requirements

• 5+ years relevant experience leading a team in customer success (CSM or Account Management roles) • 3+ years of experience with forecasting and track record of helping teams meet commercial targets • Experience working with cross-functional teams • A high level of accuracy and attention to detail • Excellent communication and interpersonal skills • A proven track record of building and nurturing customer relationships • A driven, enthusiastic and “can do” attitude • Basic technical skills to confidently discuss customer needs and business goals • Fluent written and spoken English

🏖️ Benefits

• Private medical insurance • Life assurance • Stock options • Opportunity to learn about app development • Flexible working arrangements