VP Customer Success – EMEA

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🕒 May 11

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Enaex

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

Mining • Manufacturing • Defense

Enaex is a global leader in the production and distribution of industrial explosives and related services for the mining, construction, and defense industries. The company specializes in providing innovative solutions for blasting operations, ensuring safety and efficiency across all projects.

📋 Description

• Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by enabling customers to maximise the value of their software investments across EMEA. • Gather customer feedback, analyse data, and engage directly with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams. • Lead, mentor, and inspire a geographically distributed team of Customer Success Managers, driving performance, consistency, and excellence across EMEA. • Collaborate with internal teams to define, standardise, and continuously improve the post-implementation customer journey, optimising satisfaction and product adoption across diverse markets. • Work with Marketing to define customer segmentation and develop regionally relevant strategies that improve retention, renewals, and long-term engagement. • Design and implement scalable, repeatable customer success playbooks and processes that support consistent delivery across multiple countries and cultures. • Develop and execute a comprehensive customer retention strategy, emphasising effective onboarding, proactive account management, and churn minimisation across EMEA. • Define and track customer success metrics including NPS, adoption, retention, renewals, and expansion, using insights to drive continuous improvement. • Partner closely with Sales, Product, Solutions, Support, and Executive teams to ensure customer satisfaction, expanded solution usage, and effective escalation management. • Identify opportunities to increase customer value, engagement, and “share of wallet” across the EMEA customer base. • Establish and maintain high-quality onboarding practices that reflect Energy Exemplar’s commitment to excellence and support long-term customer success.

🎯 Requirements

• BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent • 10+ years’ experience working within a fast-growing SaaS business • 5+ years’ experience leading a Customer Success function within the energy industry • Proven track record in sales, account management, or business development across EMEA • Strong problem-solving and analytical skills • Entrepreneurial mindset with high energy and a strong advocacy for the customer voice • Exceptional written and verbal communication skills, with experience engaging senior stakeholders across multiple regions.

🏖️ Benefits

• Energy Exemplar is proud to be an equal opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all team members. • Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.