Principal Client Success Manager

Job not on LinkedIn

🕒 April 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Speed

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

💳 Fintech

🔌 API

Crypto • Fintech • API

Speed is a developer-first payments platform that provides Bitcoin and stablecoin onramp/offramp, payments, payouts, and compliance infrastructure for businesses. It offers simple REST APIs, SDKs, no-code hosted pages, and Lightning/on-chain settlement, while operating its own ledger and settlement rails. Speed is licensed and compliance-focused (FinCEN-registered MSB, SOC 2 Type II, PCI-DSS) to support global, enterprise-grade crypto payments and payouts.

📋 Description

• Drive long-term value, adoption, and growth across Clearspeed’s most strategic key clients. • Partner closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion. • Own the post-sales relationship for strategic clients, acting as the primary point of contact. • Build strong relationships with executive sponsors and operational leaders. • Develop and execute client success plans aligned to business objectives and outcomes. • Partner with clients to understand their current and future business goals and challenges. • Ensure clients realize measurable value from Clearspeed’s solutions. • Drive product adoption, usage, and best practices across client organizations. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales. • Manage renewals and proactively mitigate churn risks. • Track and report on client health, KPIs, and success metrics. • Serve as a subject-matter expert on Clearspeed’s technology, use cases, and roadmap. • Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows. • Lead executive business reviews, QBR’s, POV evaluations and strategic planning sessions. • Translate client feedback into actionable insights for Product and Engineering teams. • Advocate for client needs internally while balancing scalability and product strategy. • Partner with Sales on onboarding, account strategy, and commercial growth. • Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience. • Track all client requests, product enhancements and software bugs. • Contribute to process improvements, playbooks, and client success best practices. • Perform additional related duties as required.

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience. • At least 10 years of professional experience in Strategic Client Success, Client Service, Account Management or equivalent experience within B2B SaaS with a strong focus on client communication, global relationships and project management. • Experience managing complex, enterprise, or strategic accounts. • Strong executive presence and ability to influence senior stakeholders. • Proven track record of driving retention, adoption, and revenue growth. • Excellent communication, presentation, and relationship-building skills. • Comfort working with data, analytics, and performance metrics. • Strong Microsoft Office skills including PowerPoint, Word and Excel. • Excellent verbal, written communication and presentation skills. • Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment. • Exceptional team player, but also comfortable working independently. • Knowledge of the insurance industry is highly preferred.

🏖️ Benefits

• Competitive compensation: salary + performance-based bonuses • Stock options • Unlimited paid time off • Health and wellness coverage