Head of Customer Success

🕒 March 24

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Fliplet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $759.4k Seed Round - Fliplet on 2015-04

SaaS • B2B • Enterprise

Fliplet is a remote-first, Shoreditch-headquartered low-code/no-code platform that enables organizations to build, deploy and manage mobile and web apps without heavy engineering. It provides a SaaS-based app builder with templates, analytics and customer success services aimed at business and enterprise customers, and emphasizes team collaboration, training and remote work.

📋 Description

• Define, own, and report on the CS input metrics that underpin retention and expansion • Own the Customer Success data layer within the CRM (ideally HubSpot) • Own and continuously improve Fliplet’s CS methodology • Ensure projects are correctly scoped, commercially viable, and delivered to a consistent standard • Lead, coach, and performance-manage the CS team (Senior & Junior) • Own CS goal-setting and OKRs • Own CS capacity forecasting and planning • Work closely with Account Management, Support, and Product & Engineering

🎯 Requirements

• Led Customer Success or CS Operations in a B2B SaaS environment • Owned CS metrics, OKRs, and reporting • Experience with service-day / consulting / professional services models • Strong operational background: capacity planning, process design, reporting • Proven people leadership and performance management experience

🏖️ Benefits

• Health insurance • Professional development opportunities