Director of Customer Success Operations

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🕒 April 4

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The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Manage the day-to-day execution of the Customer Success department • Build and enforce clear operating rhythms for a remote-first team • Stay on top of team members constantly and ensure tasks move forward • Own onboarding process quality and implementation • Enforce SOPs, scripts, QA standards, and escalation rules • Track execution against backlog items and make sure projects actually get finished • Identify blockers, weak performers, process drift, and communication breakdowns early • Improve visibility across team activity, issues, and accountability • Run performance management for Customer Success and onboarding team members • Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels • Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent • Create a culture of truth, speed, ownership, and directness

🎯 Requirements

• Extremely strong operator with 5+ years in Customer Success, Onboarding, Implementation, or Operations leadership • Naturally high-accountability • Comfortable being direct with people • Able to manage remote teams without losing control • Strong at enforcing process, not just designing it • Fast-moving, organized, and hard to bullshit • Comfortable inspecting details without getting lost in them • Strong judgment around people, priorities, and execution quality • Experience managing remote teams directly

🏖️ Benefits

• $150k-$230k/year cash + strong result-based incentives • Direct mentorship and exposure to founders • Remote flexibility • Relocation to Dubai will be supported for proven high performers once operational impact is demonstrated