Customer Success Specialist – EMEA

🕒 May 7

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Bitwarden

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

📋 Description

• Function as a Subject-Matter Expert (SME) for Bitwarden and our suite of services. • Expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. • Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future. • Provide superb customer support. • Assist with billing and account management. • Collaborate with Sales, Marketing, Development, and Product associates.

🎯 Requirements

• A passion for helping Bitwarden users. • Excellent spoken and written English. • Excellent problem-solving skills (you might not know all the answers, but you know how to find and communicate the solutions). • A strong sense of empathy and the ability to advocate for others. • Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). If you don't have this experience but have equivalent education or demonstrable skills, we encourage you to apply. • The ability and desire to work remotely.

🏖️ Benefits

• Bitwarden’s user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. • Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. • Bitwarden is dedicated to building an incredible team. Work remotely with motivated and innovative team members across the globe. • Learn and grow. Take on new challenges with the support of your team.