Customer Success Manager

🕒 April 15

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

💰 $19M Series A on 2023-06

Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

📋 Description

• This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform. • The focus is driving adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. • You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. • You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. • In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption. • You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth. • This is the first dedicated Customer Success role in the region and you’ll be part of an early GTM team - we’re looking for people who are excited to build and not just execute on a playbook.

🎯 Requirements

• 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals. This is a commercial role • Strong understanding of the CEE market landscape and cultural nuances. • Familiarity and experience with building and deploying AI agents • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns. • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. • Strong builder mindset. You’re passionate about identifying problems and proactively coming up with solutions, especially when it increases efficiency and speed via AI tools. • Fluent in Polish and English

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.