Customer Success, Polish Speaking

🕒 April 15

🌐 Poland, Ireland, +1 more countries – Remote

🇵🇱 Poland – Remote 🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 63%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Partner directly with enterprise customers across Central and Eastern Europe deploying multiple use cases on the ElevenLabs platform • Drive adoption of ElevenLabs core speech models, creative tools, and Agents • Administer onboarding and enablement tactics across multiple products • Advise customers on best practices for deploying ElevenLabs across web, mobile, and backend systems • Analyze product usage and performance signals to identify friction points and unblock adoption • Help customers realize measurable value from the platform • Own commercial outcomes across a defined set of accounts • Drive Net Revenue Retention and New Product Expansion • Identify expansion opportunities and drive renewals and upsells • Partner with Sales, Engineering, and Customer Success leadership to convert technical success into durable revenue growth • Help build the first dedicated Customer Success function in the region as part of the early GTM team

🎯 Requirements

• 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Strong understanding of the CEE market landscape and cultural nuances • Familiarity and experience with building and deploying AI agents • Familiarity and experience with API Integrations and navigating SDKs • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization • Strong builder mindset and passion for identifying problems and proactively developing solutions using AI tools • Fluent in Polish and English

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for meeting colleagues • Annual company offsite • Monthly co-working stipend for those not near a main hub • Innovative culture and growth opportunities