Customer Success Manager

🕒 March 24

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LumApps

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Private Equity Round - LumApps on 2025-07

SaaS • HR Tech • B2B

LumApps is an Employee Experience Platform that provides a cloud-based intranet and communications solution to help organizations connect, engage, and empower employees through personalized content, internal communications, and collaboration tools. The company offers a SaaS product used by enterprises to manage onboarding, training, internal mobility, and personalized employee journeys, with a focus on improving engagement, belonging, and productivity across distributed workforces.

📋 Description

• Be the voice of your customers. • Manage a large portfolio of accounts post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction. • Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues. • Partner with customers to understand their strategic goals, priorities, and desired business outcomes. • Work with them to build and execute on a success plan and key performance indicators. • Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases • Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline) • Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio. • Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done. • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs. • Contribute continuously to the overall improvement of internal processes

🎯 Requirements

• Outstanding written and verbal communication and in-person presentation skills • Native / Bilingual proficiency in written and spoken German is a must. • A learning mindset: you’re curious, adaptable and always strive to improve • Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues • Your obsessed with driving customer outcomes and think frontline first • Taking initiative and having a hands-on mentality • Positive and constructive attitude, passionate about customer success and energized by helping others • Strong relationship-building skills, consulting skills and technical curiosity • Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities • Ability to handle difficult customer situations and set expectations • Bonus points : B2B experience working in Customer Success, Consulting, Project Management or Account Management in a SaaS context • Experience in change- and project management • Experience with discovery and questioning techniques • Technical understanding of SaaS landscape • Basic technical understanding of integrations / APIs • Experience in conducting in-person or online workshops

🏖️ Benefits

• Hybrid work model – 2/3 days at the office • 26 days of annual leave • Private medical insurance — covered for you and partially for your partner/family • Afterworks, team celebrations & seasonal parties • Equipment • Creative allowance