Customer Success Manager

🕒 March 17

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TRACTIAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

⚡ Energy

Enterprise • Industrial • Energy

TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.

📋 Description

• Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization. • Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities. • Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives. • Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.

🎯 Requirements

• Customer-focused and business-oriented mindset, with experience working in client-facing roles. • 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance. • Experience managing projects and coordinating cross-functional teams in a structured environment. • Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. • Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency. • Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience. • Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.

🏖️ Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.