Solutions Engineer

🕒 March 3

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Bitwarden

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

📋 Description

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services • Conduct engaging implementation-specific demos and product technical Q&A • Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed • Report product feedback and feature requests to Product and Engineering teams • Assist account executives with positioning new or upcoming product features to customers • Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts • Work with the Sales Team to develop account strategies to build, mature and close pipeline • Track the competitive landscape; provide technical depositioning information to account executives and prospects • Provide assistance in responding to technical questions on requests for proposals, comments, and information • Advising customers on industry best practices for the full stack of Bitwarden • Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future • Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security • Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations • Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

🎯 Requirements

• Excellent English and grammar • Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions) • Project planning, including collaborative and individual time management • A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all • A strong sense of empathy and the ability to advocate for others • A passion for helping enterprise prospects interested in Bitwarden and best security practices. • Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted • Ability and desire to work remotely, with possible travel as needed

🏖️ Benefits

• See our careers page for a list of benefits.