BOT Development Engineer

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BizTech Fusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

💼 Consulting

🤝 B2B

🔒 Cybersecurity

Consulting • B2B • Cybersecurity

BizTech Fusion is an agile IT consulting and professional services firm that delivers Microsoft-focused modern work, unified communications, network engineering, cybersecurity, and managed IT services to businesses and government clients. The company provides application and software development (web and mobile), endpoint protection, Windows Autopilot, Microsoft Teams Phone and collaboration solutions, program and project management, talent acquisition/staff augmentation, and value-added reseller/managed support offerings. BizTech Fusion holds government contracting credentials and regional DBE/MBE classifications, operates offices in Washington, DC and Columbia, MD, and is a Microsoft Solutions Partner with a Microsoft Teams specialization.

📋 Description

• Develop and maintain BOT systems for Audiocare • Collaborate with cross-functional teams to troubleshoot and optimize performance • Utilize AWS services for cloud-based solutions • Implement API integrations and manage data flows • Conduct testing and debugging on BOT functionalities

🎯 Requirements

• AWS Platform Expertise • AWS Solutions Architect–level knowledge (Associate minimum; Professional preferred) • Core compute/storage: EC2, Lambda, S3, ECS/EKS (if containerized workloads are in scope) • Networking: VPC design, Transit Gateway, Direct Connect, Site-to-Site VPN, security groups/NACLs, Route 53 • Streaming/data services: Kinesis Data Streams, Kinesis Firehose (for call/event data pipelines from Genesys) • API Gateway (REST and/or WebSocket APIs), including throttling, usage plans, and request/response transformation • IAM policy design (roles, resource-based policies, cross-account access) directly relevant given the deny-policy issue you hit • Certificate management: ACM (AWS Certificate Manager), mutual TLS (mTLS) configuration for API Gateway and Lambda, private CA if applicable • CloudWatch, CloudTrail, X-Ray for observability/troubleshooting distributed integrations • Infrastructure as Code: CloudFormation or Terraform (Terraform is increasingly the industry default for multi-account AWS environments) • Programming/Development Python (strong) — Lambda functions, data transformation, API clients/servers • JavaScript/Node.js — Lambda functions, potentially frontend/widget integrations custom UI components • RESTful API design and consumption (OpenAPI/Swagger spec experience a plus) • SOAP/XML integration experience — WSDL interpretation, XML parsing/transformation • Experience with API authentication patterns: OAuth 2.0, API keys, mTLS client certificates • Integration & Architecture Experience Designing and building middleware/integration layers between SaaS platforms and internal enterprise systems • Event-driven architecture patterns, queues, event buses — SQS/SNS/EventBridge experience relevant) • Experience translating between REST and SOAP paradigms • API gateway patterns for legacy system integration • Data transformation/mapping between disparate schemas (contact center data models vs. internal system data models)