ServiceNow Developer

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BizTech Fusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

💼 Consulting

🤝 B2B

🔒 Cybersecurity

Consulting • B2B • Cybersecurity

BizTech Fusion is an agile IT consulting and professional services firm that delivers Microsoft-focused modern work, unified communications, network engineering, cybersecurity, and managed IT services to businesses and government clients. The company provides application and software development (web and mobile), endpoint protection, Windows Autopilot, Microsoft Teams Phone and collaboration solutions, program and project management, talent acquisition/staff augmentation, and value-added reseller/managed support offerings. BizTech Fusion holds government contracting credentials and regional DBE/MBE classifications, operates offices in Washington, DC and Columbia, MD, and is a Microsoft Solutions Partner with a Microsoft Teams specialization.

📋 Description

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities. • Develop custom scoped applications using ServiceNow best practices. • Configure and support ITSM modules, including Incident, Problem, Change, Request, and Service Catalog. • Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. • Build and maintain Service Catalog items, Record Producers, and workflow automations using Flow Designer. • Develop and support REST API integrations with third-party enterprise applications. • Configure Integration Hub spokes and build automated integrations. • Develop Scripted REST APIs and manage data integrations using Import Sets and Transform Maps. • Configure and maintain CMDB, Reports, Dashboards, and Performance Analytics. • Support ServiceNow platform administration, including upgrades, patching, testing, deployments, and troubleshooting. • Monitor system performance and implement enhancements to improve platform reliability. • Collaborate with infrastructure, security, and application teams to deliver enterprise solutions. • Maintain technical documentation, design specifications, and operational procedures. • Participate in code reviews and follow ServiceNow development best practices. • Provide production support and resolve application issues in a timely manner.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. • Minimum 5 years of hands-on ServiceNow Developer/Administrator experience. • Strong experience supporting enterprise-scale ServiceNow environments. • Experience with ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog. • Expertise in Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. • Strong experience with Flow Designer and Integration Hub. • Experience developing custom ServiceNow scoped applications. • Experience building and maintaining REST API integrations. • Experience with Scripted REST APIs, Import Sets, and Transform Maps. • Experience with CMDB, Reports, Dashboards, and Performance Analytics. • Strong JavaScript development skills. • Experience with SQL and relational databases. • Experience administering production ServiceNow environments. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent verbal and written communication skills. • Experience with ServiceNow domain separation (Preferred). • Experience integrating ServiceNow with Okta SSO and Role-Based Access Control (RBAC) (Preferred). • Experience working in cybersecurity or Managed Security Service Provider (MSSP) environments (Preferred). • Government or public sector experience (Preferred). • Experience with AWS cloud services (EC2, RDS, S3) (Preferred). • Experience with React, Node.js, Express.js, and full-stack web development (Preferred). • Knowledge of PostgreSQL and MongoDB (Preferred). • Familiarity with Agile/Scrum development methodologies (Preferred). • ServiceNow Certified System Administrator (CSA) certification preferred. • Additional ServiceNow certifications such as CAD or CIS are a plus.

🏖️ Benefits

• None specified