Operations Analyst

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🕒 June 25

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Black Pearl Consult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Black Pearl Consult is a leading HR consultancy and specialist recruitment firm with about 10 years of workforce partnership experience. They provide customized HR consultancy, specialist recruitment and workforce solutions, including full managed projects, enablement, upskilling, a job seekers portal, team-building and corporate services. The firm positions itself as an extension of client teams to manage or support hiring processes and to deliver tailored talent strategies. Black Pearl lists offices in Abu Dhabi (UAE), Auckland (New Zealand) and Manila (Philippines) and serves corporate clients across industries.

📋 Description

• Support day-to-day business and product operations activities. • Track operational metrics, KPIs, and performance dashboards. • Assist in coordinating workflows across product, engineering, and business teams. • Document operational processes, SOPs, and workflow improvements. • Identify process gaps and support efficiency improvement initiatives. • Assist in resolving operational issues and escalations. • Support reporting and data analysis for operational decision-making. • Participate in Agile ceremonies and cross-functional meetings. • Ensure timely follow-up on tasks, dependencies, and deliverables.

🎯 Requirements

• 3-5 years of experience (internships or academic projects included). • Strong analytical and organizational skills. • Good communication and coordination abilities. • Basic understanding of business operations or process management. • Ability to work in a structured, fast-paced environment. • Technical Skills Microsoft Excel / Google Sheets (data tracking and reporting) • Basic data analysis and reporting • Process mapping and documentation • KPI tracking and dashboard understanding • Familiarity with Agile workflows • Exposure to tools such as Jira or similar task management systems (preferred) • Basic understanding of business process improvement concepts.